Product Refund and Cancellation Policy
1. Subscription Cancellation:
1.1. Users may cancel their subscription at any time through their account settings or by contacting our support team.
1.2. Cancellations will take effect at the end of the current billing cycle. Users will continue to have access to the service until the end of their paid period.
2. Refund Policy:
2.1. We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied with our product within the first 14 days, you may request a full refund by contacting our support team.
2.2. No refunds will be issued after the 14-day money-back guarantee period.
3. Upgrades and Downgrades:
3.1. Subscription upgrades will be charged a pro-rated amount for the remaining period of the billing cycle.
3.2. Subscription downgrades will take effect at the end of the current billing cycle, and no partial refunds will be provided for the remaining period.
4. Termination by Us:
4.1. We reserve the right to terminate subscriptions for users who violate our terms of service. No refunds will be provided in such cases.
5. Contact Information:
For any questions or to request a refund, please contact our support team at admin@pixlencelabs.com or +91-8093179644.
Services Refund and Cancellation Policy
1. Service Cancellation:
1.1. Clients may cancel their digital marketing services at any time by providing written notice to our support team.
1.2. Cancellations will take effect at the end of the current month. Clients will continue to receive services until the end of the billing period.
2. Refund Policy:
2.1. Due to the nature of digital marketing services, we do not offer refunds for services already rendered.
2.2. Prepaid services may be eligible for a pro-rated refund if the cancellation request is received at least 15 days before the start of the new billing cycle.
3. Service Changes:
3.1. Clients may request changes to their service packages at any time. Upgrades will be charged a pro-rated amount for the remaining period of the billing cycle.
3.2. Downgrades will take effect at the end of the current billing cycle, with no partial refunds provided for the remaining period.
4. Termination by Us:
4.1. We reserve the right to terminate services for clients who violate our terms of service or fail to make timely payments. No refunds will be provided in such cases.
5. Performance Guarantee:
5.1. While we strive to deliver the best possible results, we do not guarantee specific outcomes or returns on investment, and no refunds will be issued based on performance metrics.
6. Contact Information:
For any questions or to discuss changes to your services, please contact our support team at admin@pixlencelabs.com or +91-8093179644.